Harvest
The Context
In the retail sector, there is no standardized deployment process. Advertisers rely on multiple service providers, each with their own workflows and reporting methods. This lack of communication between parties often leads to overlapping actions and unresolved dependencies, as providers rarely consult one another.
The Challenge
During and after roll-out, tracking the history of installations and the lifespan of demo products is difficult, making it complex to evaluate in-store interventions. Brands remain dependent on the reporting processes of various service providers—each of which is different and often not designed by the brands themselves. Furthermore, measuring and managing demo product inventory over time in-store presents a significant challenge.
Insight
From initial installation to in-store use, tracking the lifecycle of demo products is a complex task. This often results in a significant loss of both time and revenue, as issues are rarely centralized or shared internally to drive continuous improvement.
The Solution
Originally, Harvest was an all-in-one tool developed to track deployments and optimize operations for our internal teams. It was later extended to clients, providing them with real-time visibility into field operations. Today, Harvest has evolved into a standalone, ready-to-deploy application. With its extensive range of features, Harvest provides a real-time global overview to monitor and optimize in-store operations. It enables live supervision of installations, fault identification, problem resolution, and the seamless triggering of after-sales service interventions.
- software
- monitoring
- field
- roll-out